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Frequently asked questions

What is the return policy?

All services are refundable up to 24 hours before the scheduled time. Our goal is for all customers to be completely satisfied with their purchase. If this is not the case, please let us know and we will do our best to resolve the situation.

Are the drivers punctual?

Yes, all our drivers are professionals and usually arrive at the pick-up point before the scheduled time in order to anticipate any unforeseen circumstances.

Trustworthy and reliable driver?

All our professionals submit criminal records every three months, and we have a safety and security policy for our passengers. You are safe with us!

I don't like shopping online. Is there another way to make a booking?

Of course, with us it's simple and easy for our customers. Contact us directly on WhatsApp and make your booking without any advance payment. Pay at the end of the journey directly to the driver.

I am in Porto (Portugal) and would like to visit another city that is not available on your website. Is this possible?

Yes, simply purchase the ‘Book Transfer’ product and select the date and time, and a driver will be available to take you to any destination. The cost is €1 per kilometre travelled.

🇵🇹 Licence RNAVT N• 12748 / RNAAT N• 535/2018

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© 2026 EmpenhoLadino | Porto Driver VIP

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Products

Book Transfer 1€/KM

Book Transfer 1€/KM

€25,00 EUR
Transfer Airport <-> Porto

Transfer Airport <-> Porto

€25,00 EUR
Visit Fátima all day trip

Visit Fátima all day trip

€299,00 EUR